Shipping policy

Processing Time
All orders are prepared and shipped within 2 to 4 business days after payment confirmation. You will receive a confirmation email with a tracking number as soon as your order has been shipped.

Delivery Times

  • Mainland France: 3–7 business days

  • European Union: 5–10 business days

  • International (outside the EU): 7–15 business days

These delivery times are estimates and may vary depending on destination and carriers.

Shipping Fees
Shipping costs are automatically calculated at checkout, based on your address and the weight of your order.

Order Tracking
A tracking link will be sent to you by email once your order has been shipped. You will be able to track your package in real time.

Taxes and Duties
For orders shipped outside the European Union, customs duties or local taxes may apply and are the responsibility of the customer.

Possible Delays
Atelier 20h20 is not responsible for delays caused by postal services, carriers, or customs inspections.

Questions
For any questions regarding your shipment, please contact us at: cannelle@quartier10h10.com.