Privacy policy

Atelier 20h20 operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the “Services”). Atelier 20h20 is a store powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us through any other channel. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood this Privacy Policy, including how we collect, use, and disclose your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include data that has been anonymized or de-identified so that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from them):

  • Contact details: such as your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: such as credit card, debit card, or bank account numbers, payment card details, account information, transaction details, payment method, payment confirmation, and other payment-related details.

  • Account information: such as your username, password, security questions, preferences, and settings.

  • Transaction information: such as items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us: such as information you include in messages to our customer service.

  • Device information: such as details about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information: such as details about your interaction with the Services, including how and when you access or use them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, access or use the Services, communicate with us, or otherwise provide us with personal information.

  • Automatically through the Services, such as from your device when you use our products or services or visit our website, including through cookies and similar technologies.

  • From service providers, when we engage them to implement certain technologies or process information on our behalf.

  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

  • To provide, tailor, and improve the Services: including fulfilling our contract with you, processing payments, managing orders, storing your preferences, sending account-related notifications, handling purchases, returns, and exchanges, arranging shipments, enabling reviews, and creating a personalized shopping experience (e.g., product recommendations).

  • For marketing and advertising: such as sending marketing communications via email, SMS, or postal mail, and showing online ads related to products or services on our Services or third-party websites, based on your previous purchases or activity.

  • For security and fraud prevention: including authenticating your account, ensuring secure payments, detecting and investigating fraud or illegal activity, and protecting public safety. If you create an account, you are responsible for keeping your login details confidential.

  • To communicate with you: including providing customer service, responding to your requests, and maintaining our commercial relationship.

  • For legal reasons: such as complying with laws, responding to lawful requests from authorities, handling litigation or investigations, or enforcing our terms and policies.